Shipping & Returns

Orders are dispatched within 1-2 business days once payment is made.  We use Australia Post and courier companies to get your order to you fast.

Delays may occur due to COVID-19 and also during festive seasons, long weekends.

We at Trident Direct Online offer you total piece of mind if you simply change your mind or unhappy with your purchase.

We offer our customers a 14 day money back guarantee.

Please note that the following fees and/or charges will not be reimbursed:
Delivery charges from Trident Direct
Cost to return the product to Trident Direct
Returned goods must be in their original packaging with all accessories, and in its original condition (not used).

Please email us at within 14 days of receiving your order and request a refund.

Returns should be sent to: Trident Direct Online, PO Box 746, Kings Langley, NSW, 2147, Australia. 

We do advise customers to use registered post as Trident Direct are not liable for lost parcels.

Please state your details as the sender. Once we have received the returns it will be examined and a refund will be issued via Paypal accordingly.

Trident Direct Online reserves the rights to make changes to these terms and conditions without notice.